Bring in the call
Completed calls arrive from the recorder you already use, or paste any transcript.
HigherTools / HigherCoach
Hear every signal
in every call.
HigherCoach reads every customer call from the recorder you already use and turns it into upsell signals, churn warnings and coaching.
$250 a month, unlimited users
- 01Upsell signals, with evidence
- 02Talk metrics from the call
- 03Churn risks and next actions
Customer evidence your team can use
Keep a reliable record of the customer's words, identify account signals, and coach from specific moments in the call. Give the team evidence it can carry into the next conversation.
Every call should end with a clear next step.
The learning loop / after the recording
Listen.
Act.
Improve.
Find what mattered
Commitments, objections, needs, risks and themes, each with the transcript evidence attached.
Carry it into the work
Review the call in customer context and move the signals that hold up into team follow-through.
Improve the next call
See patterns across the calls that matter and coach from specific exchanges, with the source evidence attached.
Evidence / context / follow-through
HigherCoach keeps the conversation, customer context and next step together. Every insight cites the customer's own words, and uncertain results stay open for review.
Turn each conversation into the next useful lesson.
01
Your next opportunity is already in the conversation.
See upsell signals across accounts, ranked by readiness. Open a signal for the customer's own words, how they responded, and the next question to ask.
02
Hear the risk. Know the next move.
Churn risks by severity, with the customer quote behind each one and a recommended action that turns a difficult conversation into a concrete follow-up.
03
Coach what happened. Measure what changes.
Talk ratio, monologues, customer stories, interactivity, patience, question rate and talk speed, computed from the call and compared with target ranges.
04
The exact words. The exact moment.
Key quotes with speaker attribution and timestamps. Click one in HigherCoach to jump straight to that moment in the transcript.
05
Keep the recorder. Upgrade the follow-through.
Works with the recorder you already use. Bring completed calls into HigherCoach, or paste a transcript, and put each conversation to work across account signals, coaching and next steps.
HigherCoach / Acme Inc. quarterly review
Hear the moment. Make the move.
00:0401:00
Rep
What has changed for your team this quarter?
↗ Upsell signalListening
Listening for the next expansion.
! Churn riskListening
Listening for a chance to protect the account.
Rep talk ratio
0%Target 40–50%Questions asked
0Target 6–10Speaking pace
0 wpmTarget 130–160 wpmPress Play to follow the signals as the conversation unfolds.
Ready to listen.
Use cases / where to start
Make the conversation useful after everyone hangs up.
Start with one team, one call type or one recurring question. The value compounds as customer language becomes part of the next action and the next conversation.
After the call01
Leave the room with a reliable brief
Give the account team a brief of commitments, objections and risks, with the supporting customer language attached.
Manager coaching02
Coach the moments that change a conversation
Review the exact exchange that changed the conversation, compare repeatable patterns, and make feedback specific enough to use on the next call.
Across the market03
Hear the patterns across customer conversations
See needs, objections, competitors and recurring themes across selected calls, with the source calls behind every finding.
Bring HigherCoach to your next call.
Bring completed conversations into HigherCoach and turn them into sharper follow-through, specific coaching, and a better next call.